Terms of Service

Acceptance of Terms

By accessing or using Groundline's platform and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all users of the service, including individuals, organizations, and enterprise customers.

Service Description and Availability

Groundline provides evidence-based anxiety relief and stress management tools through guided exercises, CBT-informed techniques, and real-time grounding routines. Our services include individual plans, workplace solutions, and therapy referral programs.

We strive to maintain service availability but do not guarantee uninterrupted access. Scheduled maintenance and updates may temporarily affect service availability.

User Accounts and Registration

To access certain features, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

Acceptable Use and Conduct

You agree to use our services only for lawful purposes and in accordance with these terms. You may not use our services to transmit harmful, offensive, or illegal content, or to violate the rights of others.

Prohibited activities include but are not limited to: attempting to gain unauthorized access to our systems, interfering with service operation, or using our services for commercial purposes without authorization.

Subscription Plans and Billing

Our services are offered through various subscription plans, including free and paid tiers. Paid subscriptions are billed in advance on a recurring basis according to your selected plan.

You may cancel your subscription at any time, but refunds are provided only in accordance with our refund policy. Price changes will be communicated with at least 30 days' notice.

Intellectual Property Rights

All content, features, and functionality of our services, including but not limited to text, graphics, logos, audio clips, and software, are owned by Groundline and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.

User-Generated Content and Data

You retain ownership of any content you submit to our platform, including wellness assessments, progress data, and feedback. By submitting content, you grant us a license to use, store, and process this information to provide our services.

You are responsible for ensuring that your content does not violate any laws or infringe on the rights of others.

Medical Disclaimer and Limitations

Our services are designed for wellness and stress management purposes and are not intended to replace professional medical or psychological treatment. We do not provide medical advice, diagnosis, or treatment.

If you are experiencing a mental health crisis or emergency, please contact emergency services or a qualified healthcare provider immediately.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

We implement appropriate security measures to protect your data, but you acknowledge that no system is completely secure.

Third-Party Services and Links

Our platform may integrate with or link to third-party services, including therapy provider networks and workplace tools. We are not responsible for the content, privacy practices, or terms of service of these third parties.

Your use of third-party services is subject to their respective terms and conditions.

Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue our services at any time with reasonable notice. We may also terminate or suspend your account for violation of these terms or for any other reason at our discretion.

Upon termination, your right to use our services will cease immediately, and we may delete your account and associated data.

Limitation of Liability

To the maximum extent permitted by law, Groundline shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

Our total liability for any claims arising from these terms or your use of our services shall not exceed the amount you paid for our services in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Groundline, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

Governing Law and Dispute Resolution

These terms are governed by the laws of. Any disputes arising from these terms or your use of our services will be resolved through binding arbitration in accordance with the rules of the Commercial Arbitration Association.

You waive any right to participate in class action lawsuits or class-wide arbitration.

Changes to Terms of Service

We may update these terms from time to time to reflect changes in our services or applicable laws. We will provide notice of material changes by posting the updated terms on our website and, where appropriate, by email.

Your continued use of our services after the effective date constitutes acceptance of the updated terms.

Contact Information for Legal Matters

If you have questions about these Terms of Service, please contact us at:

Email: legal@molitacandle.com
Address: 3 Chome-6-4-12-1 Honmachi, Kokubunji-shi, Tokyo 185-0012